Privacy notice
This explains what personal information [Nine Firm legal entity name, e.g. Nine Firm LLC] ("we", "us") handles when you use Nine Firm and this website, why, and who helps us do it. We keep it short and specific.
What we collect
- Account details: your name, work email address, your organization and your role, provided through our sign-in provider.
- Your content: the studies, projects and results you save to the service, and the analyses you run.
- Activity records: an audit log of who did what and when (for example saving a project or starting a run), and run records (analysis type, simulated years, time taken).
- Technical data: your IP address and browser type, in server logs used to keep the service secure and working.
- Demo requests: if you ask for a demo on this website, the email address you enter.
- Creating an account with an access code: your name, work email address and a password. The password is sent to our sign-in provider and is not stored by us. The code itself is stored only as a one-way hash, with how many times it has been used.
We do not use advertising or analytics trackers on this website or in the app, and neither loads third-party scripts. The app sets a secure session cookie that keeps you signed in, and a second one that lasts ten minutes while you sign in; both are strictly necessary and neither is used for tracking.
Why we use it
To provide and secure the service, to let your organization collaborate on projects, to investigate problems and misuse, to respond to you, and to contact you about a demo if you asked for one. We do not sell personal information.
Who helps us (service providers)
| Provider | What it does | Where |
|---|---|---|
| WorkOS | Sign-in and organization membership | United States |
| Fly.io | Runs the application and the analyses | United States (Virginia) |
| Neon | Database holding accounts, projects, results and the audit log | United States (AWS us-east-2) |
| Anthropic | Writes answers to questions about your results, only for organizations that turn on AI assistance. It receives the question and the figures of the run being asked about | United States |
| Netlify | Hosts this website | Global network |
| GoDaddy | Domain name and DNS | United States |
These providers process information only to provide their service to us. Your data is stored in the United States. AI assistance is off unless an administrator of your organization turns it on; when it is on, each question you ask, the run's inputs and results it refers to, and the answer are sent to and returned by Anthropic, and the question and answer are also recorded in your organization's log with your name.
How long we keep it
We keep account and project data while your organization uses the service, and delete it from the live service on request, within [N] days. Backups held by our database provider expire on their own schedule. Server logs are kept for a short period for security and troubleshooting.
Your choices
You can ask us to access, correct, export or delete the personal information we hold about you, or to stop us contacting you, by writing to contact@ninefirm.com. Depending on where you live you may have additional legal rights; we will honor them. You can also ask your organization's administrator to remove your account.
Other points
The service is for business use by adults and is not directed at children. If our practices change in a material way we will update this notice and the date above. Contact: [Nine Firm legal entity name, e.g. Nine Firm LLC], [street address, city, state, ZIP], contact@ninefirm.com.